Is your water softener continuously beeping? There could be a few possibilities of why this may be happening. You’ll need to look at the control board and try a few things. The control board is connected to the back of the faceplate/top cover of the water softener. Don’t worry, you don’t need to be a mechanic! It’s simpler than you may be thinking. Let’s do some troubleshooting together to see what's going on.
Click here for troubleshooting instructions.
1. First, you’ll need to remove the top cover of the water softener. If you need more detail on how, click here.
2. You'll need to find the control board on the backside of the display screen.
With Plastic Cover
Squeeze both sides of the shell to remove cover.
Without Plastic Cover
3. Identify the red Wire Harness connected to your control board. It’s the red plastic piece with 5 colored wires connected to it. Detach that red plastic piece from the control board.
Did the beeping stop?
- YES – We recommend replacing the Wire Harness. Information on purchasing replacement parts can be found here.
- NO – Proceed to next step.
4. Now you’re going to disconnect the motor. Follow the red and black wires leading from the control board to the motor and separate the white plastic connectors.
Did the beeping stop?
- YES – We recommend replacing the Motor and the Power Supply. Information on purchasing replacement parts can be found here.
- NO – Proceed to next step.
5. Lastly, you’re going to check if the prongs on the control board are working correctly. Separate the control board from the faceplate. You can do this by prying the gray plastic tabs away from the corners of the board.
Once removed, flip over and push each of the colored prongs corresponding to the softeners buttons on the front of the control board. Try wiggling the prongs and pressing them at various angles to ensure none are stuck.
Did the beeping stop?
- YES – Great! You’ve just fixed your issue!
- NO – We recommend replacing the Control Board and the Power Supply. Information on purchasing replacement parts can be found here.