Hey there! Sometimes alerts or messages may show up on the screen of your water softener. Here, we've listed some that you may come across. Click on the alert that came up for you below (in blue) to learn more or scroll down to read them all. If your screen's displaying an error code, click here.
Low Salt Flashing or Low Salt Message
If the Low Salt light is flashing or you have a low salt message, it means that you need to add more salt to the tank, or the salt level needs to be reset. The salt should be between the 2-5 on the brinewell inside the unit (pictured below.) It may alert you that it's low even when it's at the 2. If it's doing this you'll want to add more salt so the alert stops.
- Please visit our Salt Programming article to update the level if you need to.
- Check out Low Salt Light Flashing to learn what the different light functions mean.
Salt Efficiency
If the Salt Efficiency Setting 'E' indicator is displayed, this feature has been turned on. This means your softener may recharge more but use smaller quantities of salt and water. Check out the 'E' Efficiency Setting article for more information.
*NOTE: This feature must be turned on if you reside in the state of California.
Water Blocks
If you see black blocks on the screen, that's telling you that water is flowing through your softener, and there is currently softened water being used somewhere in your home.
L50
This code tells you that your water softener's control panel has been exposed to moisture or water damage. If this happens, you can try to dry your control panel. Go ahead and unplug and removing the control panel from the top cover. Wipe down any wet spots you see and set it aside for a few days to dry out. Otherwise, you can use a hair dryer on it. If the code continues to display after drying it out, you'll need to replace the control panel. Click here to order replacement parts.
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